Privacy policy
How we collect, use and protect your personal information.
Last updated: 5 November 2026
Nsimbi Impact ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, our loan application and our client, staff and partner portals, how we use it, and the choices you have. We handle personal data in line with Uganda's Data Protection and Privacy Act, 2019 and its regulations.
Information we collect
- Contact details you give us: name, email address, phone number and postal or business address.
- Loan application details: date of birth, gender, National Identification Number (NIN), copies of your national ID, bank name and account number, business information, next-of-kin details and your electronic signature.
- Loan account information: loan amounts, repayments, schedules and credit assessments.
- Donor, ESO and partner enquiries: your organisation, role, country, website and how you would like to work with us.
- Messages you send through our contact forms, and newsletter subscriptions.
- Basic technical information such as your browser type and the pages you visit, used to keep the site secure and working.
How we use your information
- To assess and process loan applications, verify identity and manage loans and repayments.
- To provide business support, training and partner programmes.
- To respond to enquiries and keep in touch with donors, ESOs and partners.
- To send newsletters you have subscribed to. You can unsubscribe at any time.
- To meet legal, regulatory, audit and reporting obligations, and to prevent fraud.
Legal basis
We process personal data with your consent, to take steps towards or perform a loan agreement with you, to comply with the law, or where we have a legitimate interest that does not override your rights.
Sharing your information
We do not sell your personal data. We share it only where needed with:
- Our staff and loan officers who process your application or account.
- Service providers that host our systems, send email or process payments for us, under confidentiality obligations.
- Funding and programme partners, using aggregated or anonymised data wherever possible.
- Regulators, law enforcement or courts when the law requires it.
Keeping your information safe
Access to personal data is limited to authorised people, accounts are protected by passwords, and documents you upload are stored on secured servers. No system is completely secure, so please keep your login details private and tell us straight away if you think your account has been misused.
How long we keep it
We keep personal data only for as long as needed for the purposes above, including for the life of a loan and any period afterwards required by law, accounting or audit rules. We then delete or anonymise it.
Your rights
You may ask to access the personal data we hold about you, correct it, object to or restrict certain processing, withdraw consent, or ask us to delete it where the law allows. To make a request, contact us using the details below. You may also complain to Uganda's Personal Data Protection Office.
Cookies
We use essential cookies to keep you signed in and to keep the site secure. We do not use advertising cookies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact us
Nsimbi Impact, Plot 12, Corporation Rise, Bukoto, Kampala, Uganda
Email: info@nsimbiimpact.com